Get Proactive with New NICE Proactive Care Services
If you work in public safety you know how much you count on your mission-critical systems to perform the everyday work involved in running a 911 center. But did you ever stop to think how you equally rely on the support services that back these systems up? As the world of emergency communications becomes more complex by the day, there are greater opportunities for things to go wrong. That’s all the more reason to take a proactive approach when it comes to service and support. To get ahead of this trend, NICE recently announced its new Proactive Care service plan. I recently sat down with Francis Carlo, Vice President of Public Safety Global Services for NICE, to learn more about it.