NICE and Harris Corporation Complete Interoperability Testing of Next Generation Public Safety Solutions

Integrated NICE-Harris P25 radio recording solution successfully deployed at two agencies

August 16, 2016

Paramus, New Jersey – August 16, 2016 – NICE has completed interoperability testing of its NRX and NICE Inform public safety solutions with Harris’ VIDA® system release SR10A.1 which supports Phase 1 and Phase 2 P25 trunked radio systems as well as OpenSky®  trunking. The certification testing was performed at the Harris certification lab in Lynchburg, VA. The integrated NICE-Harris solutions have also been successfully implemented and field-proven at the Lakewood (CO) Police Department and the Parma Regional Dispatch Center (Parma, Ohio).

NRX is NICE’s next generation capture platform for radio, telephony, and 9-1-1 texts. NICE Inform, the leading digital evidence management solution and another part of the NICE NG9-1-1 suite, helps PSAPs (Public Safety Answering Points) manage and synchronize these multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, true record of incidents.

“NICE and Harris have partnered on technology integrations since 2008,” said John Rennie, General Manager, Public Safety, NICE. “As a result of our most recent successful interoperability testing, PSAPs can have complete confidence that in addition to reliably recording their P25 and OpenSky radio communications, they can easily retrieve and reconstruct them as well, using enhanced metadata including radio IDs, talkgroup IDs, talkgroup aliases, dates, times and more.”

“We’ve relied on NICE for radio recording solutions for our shared regional radio network for four years now,” said Richard Rudy, Radio Communications Engineer for the City of Lakewood Police Department Radio Communications Division. “NICE has made the transition to P25 IP-based recording seamless for us, and with this latest upgrade, continues to serve our needs with reliable future-proof recording solutions that make it easy to access and retrieve vital communications when needed.”

NICE's next generation solutions offer Harris customers the additional benefit of future-readiness combined with lower cost of ownership. With NRX, for example, PSAPs can record both radio and telephony communications on one platform, simplifying support and reducing cost of ownership. Additionally, both NRX and NICE Inform are NENA i3-compliant and adaptable to virtually any call-taking environment, from traditional telephony to SIP-based VoIP. PSAPs can easily transition to next-generation emergency communications because NRX supports text-to-911 logging and multimedia capture for a wide range of NG9-1-1 call-taking platforms, while also reliably recording Harris’ VIDA OpenSky and P25 trunked radio communications.

About Harris Corporation
Harris Corporation is a leading technology innovator, solving customers’ toughest mission-critical challenges by providing solutions that connect, inform and protect.  Harris supports customers in about 100 countries and has approximately $7.5 billion in annual revenue and 21,000 employees worldwide.  The company is organized into four business segments: Communication Systems, Space and Intelligence Systems, Electronic Systems and Critical Networks.  Harris’ Public Safety and Professional Communications business is a leading supplier of communications systems and equipment to support public safety, federal, utility, commercial and transportation markets. The company has more than 80 years of experience in public safety and professional communications, and supports more than 500 systems around the world.  Learn more at

About NICE
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Corporate Media Contact
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