NICE Systems Marks Tenth Anniversary of PSAPs’ Finest Program by Recognizing Award Recipients at National APCO Conference


August 17, 2015

​Paramus, New Jersey, August 17, 2015 – NICE Systems today announced the winners of its 2015 PSAPs’ Finest Awards in a ceremony held at the NICE booth (#1423) during the APCO International 81st Annual Conference and Expo, in Washington, D.C.

The PSAPs' Finest Awards, which are sponsored annually by NICE, recognize exemplary individuals in the field of emergency communications. Each year, four top performers are selected by a panel of judges from the 911 industry based on criteria such as: years of service, exemplary contributions to their agency, innovative thinking and execution, depth of knowledge, dedication, and specific positive impacts to public safety communications in their communities. This year marks the tenth anniversary of the award program, which has now recognized 44 dedicated public safety communications professionals.

The 2015 award recipients are:

​ ​​ Director of the Year

Jhonnie Ortiz
Public Safety Support Manager
Fort Worth Police Communications
Fort Worth, Texas
​​Technician of the Year
Tim Simonson
Communications Center Technician
Kitsap 911 (CENCOM)
Bremerton, Washington
​Line Supervisor of the Year

Hattie Schweitzer
Dispatch Supervisor
Everett, Washington
Telecommunicator of the Year
Juan Rodriquez
Communications Dispatcher II
Monterey County Emergency
Salinas, California

Serving on the judging panel this year were: Karen A. Shilling, Police Communications Analyst, Seattle PD 911 Center; Grace Kippen, Supervisor, Communications Systems, Peel Regional Police; Randy Beeman, Emergency Services Director/ Fire Marshall, Cumberland County, North Carolina; Kathi Yost, 911 Administrator Coordinator, Harris County Sheriff’s Office; and Greg Silas, 911 Director, Birmingham, Alabama.

“Being privy to all the nominations was a true pleasure,” said Grace Kippen, Supervisor, Communications Systems, Peel Regional Police. “In all categories, each submission highlighted the expertise, dedication, camaraderie, and most importantly, the intentional caring that characterizes the world of emergency services communicators. Congratulations to the winners. You stand out among outstanding people.”

Further details about the 2015 PSAPs’ Finest Awards can be found here ​or by emailing

About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
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