Hoboken, N.J., November 23, 2016 – NICE today announced that it has surpassed a key milestone of one thousand P25 IP radio loggers sold, providing close to 100,000 channels of Radio over IP (RoIP) recording for mission-critical public safety, transportation, utilities and critical infrastructure operations around the world.
NICE created the first IP radio recording solution in 2005 and since that time its systems have recorded well over 250 million hours of radio transmissions, making them the most time-tested, trusted, proven RoIP recording systems in the world. NICE’s P25 recording solutions are certified to work on industry-leading P25 radio platforms and uniquely record P25 radio in its native form for the highest quality audio replay. In addition to reliably recording P25 communications, NICE’s solutions make it easy to retrieve and reconstruct them as well, using enhanced metadata including radio IDs, talkgroup IDs, and more.
“Recording is an essential element of every mission-critical P25 radio network,” said John Rennie, General Manager, Public Safety, NICE. “Public safety agencies depend on their NICE solutions to provide evidence for investigations, perform quality assurance, and reconstruct incidents so they can understand the who, what, when, where and why. This impressive milestone affirms the trust our customers place in us.”
Two such customers are the City of Newport News, VA and Pinellas County, FL, which both rely on P25 radio recording and other public safety solutions from NICE.
“We made the transition to P25 radio and naturally needed to capture the digital data, so we upgraded to the NICE solution in November 2015,” said Alphonso Dale, IT Project Manager for the Information Technology Division of the City Of Newport News. “It was a great experience and very smooth transition. We’ve found our NICE P25 radio recording solution to be very sound and resilient, and the audio very sharp and crisp.”
“The Pinellas County 9-1-1 center is one of the largest in the nation, serving 24 cities,” said Jacqueline Weinreich, CPM, Director of the Radio and Technology Division for Pinellas County. “ We rely on NICE solutions to capture and manage radio traffic for 18 fire departments, 6 law enforcement agencies, and a county-wide ambulance service, and to record approximately one million 9-1-1 and 10-digit calls annually as well. Our NICE solutions make it easy to merge essential radio and 9-1-1 recordings together for incident reviews, and for the hundreds of public records requests we receive each month. They also address our everyday business needs by giving telecommunicators instant access to their own recordings, so they can do a better job serving the public, while alleviating stress and confusion.”
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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