NICE Recognizes 2018 PSAPs’ Finest Award Winners at APCO 2018 Conference

NICE announces the recipients of its 2018 PSAPs’ Finest Awards, a recognition program for emergency communications professionals, now in its 13th year

August 6th, 2018

Hoboken, N.J., August 6​​​​​, 2018 – NICE (Nasdaq: NICE) will recognize the recipients of its 2018 PSAPs' Finest Awards today in a special ceremony in Booth #529 at the APCO 2018 Annual Conference & Expo in Las Vegas, Nevada. The PSAPs' Finest awards is a long-standin​g Public Safety recognition program sponsored by NICE. Awards are presented annually to winners in seven categories: DirectorLine SupervisorTechnician, Trainer​,  Telecommunicator, Innovator and PSAP of the Year.

Over the last thirteen years that the program has been in existence, it has continued to expand and grow, with dozens of individuals receiving awards. Winners are selected by an independent panel of volunteer judges from the 9-1-1 community, who evaluate nominees based on their accomplishments, skills and service to community.

"With this year being the 50th anniversary of 9-1-1, we are especially honored and humbled to recognize eight outstanding individuals and PSAPs who model the mission of 9-1-1 every day," said Chris Wooten, Executive Vice President, NICE.  "Much has changed in emergency communications over the last five decades, but ​it's abundantly clear from this group that the commitment and dedication of those who work in 9-1-1 is as steadfast as ever."

​Below are this year's PSAPs' Finest award recipients:

PSAP of the Year

Las Vegas Metropolitan 
Police Department Communication 
Director of the Year

​Liane Scharnott
Communications Center
Director Bayside 
Bayside, WI ​
Line Supervisor of the Year
Elli D. Childs
911 Public Safety 
Supervisor 2
Pinellas County 
Regional 911
Largo, FL

of the Year
​Brad Coffey
Section Chief – 
Support Missouri 
State Highway Patrol 
Jefferson City, MO
of the Year
Ryan Culver
Ottawa County Central 
Dispatch Authority
West Olive, MI​
Innovator of the Year
Shawn Shear, ENP
Communications Center 
Thornton 9-1-1 
Communications Center
Thornton, CO

​Trainer of the Year (two-way tie)

John Halaychik III
Professional Development 
Coordinator Tompkins 
County Department 
of Emergency Response
Ithaca, NY ​
Trainer of the Year (two-way tie)
Sandy Swartz
Emergency Complaint 
St. Petersburg Police 
St. Petersburg, FL ​

The PSAPs’ Finest Awards Program is made possible by 9-1-1 professionals who volunteer their time to serve as judges, who had this to say about their work honoring emergency communications professionals.

Anthony Castillo, ENP, Manager, Emergency Communications, City of Norfolk, VA: "It has truly been my honor sitting on the panel for NICE's 2018 PSAP's Finest Awards. The 'hero's work' these dedicated men and women do every day is nothing short of outstanding. The award submissions we review make it difficult to select only one person or agency. Congratulation to those selected and nominated! Truly hero's all!"

Shinar Haynes, Executive Director, Tarrant County 9-1-1 District (Fort Worth, TX): "Although they're a vital link in the public safety cycle, 9-1-1 professionals are not often recognized for their hard work, dedication, and selflessness. Still, these 'heroes under the headset' deal with everyone's worst day, hour, or moment, while helping keep first responders safe. The PSAPs' Finest nominations reflected this self-sacrificing spirit while also highlighting the importance of leadership, technology and training."

Alphonso Dale, IT Project Manager, Information Technology Division, City of Newport News, VA: "I am extremely honored to be part of the selection panel for the 2018 PSAPs' Finest Awards to honor emergency communications professionals and the behind-the-scenes work that goes on in Public Safety. This year's selection process was very difficult as each nominee brought unique qualities to the profession."

Daniel R. Koenig, ENP, 9-1-1 Planning Coordinator, Palm Beach (FL) County Public Safety Department 9-1-1 Technical Services: "I was very honored to be on the selection committee. 9-1-1 professionals are the first access point for the public into the emergency services system. The initial contact often sets the tone for incidents and communications personnel often go unnoticed for the vital role they play."

Nominations for the 2019 PSAPs' Finest Awards will open in January 2019. More information can be obtained on the PSAPs' Finest website or by emailing

About NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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