NICE Helps Organizations Embrace Next Gen Emergency Communications at CCW


May 14, 2014

Singapore, May 14, 2014 – NICE Systems experts will demonstrate how public safety organizations can best prepare for next generation emergency communications during the 16th annual Critical Communications World Congress. At the event, taking place May 20-22, at the Marina Bay Sands Singapore, NICE will present its leading solutions for the public safety market, as well as its integrated security portfolio.

Attendees are welcome to stop by booth #507 to view demonstrations and discuss innovations in public safety communications with NICE experts. They will learn how NICE’s public safety offering can be used for:

Multimedia Data and Critical Communications Management

  • NICE Inform – NICE’s multimedia incident information management system – gives organizations a 360-degree view of the incident for investigation, debriefing and training purposes. It integrates incident data from various sources including telephony, CAD, text/SMS, video, radio, social media, License Plate Recognition, gunshot recognition and many other critical public safety solutions, into one comprehensive scenario to create a more robust picture of the incident.
  • NICE Audio Recording and its integration with elements of NICE's comprehensive security portfolio, such as other capture and recording systems and analytics engines, further enables organizations to prepare for, manage and investigate entire incidents.

Quality Assurance (QA) for Emergency Call Centers

  • NICE Inform allows organizations to evaluate the performance of public safety operators post-event, examining every aspect of the incident – from start to finish, which enable improved future responses. It supports the evaluation of single calls as well as complete incidents, including the processing of multimedia input, such as GIS, video, and CAD screen. This QA capability was built based on NICE’s extensive experience in over 2500 public safety organizations worldwide.


About NICE Systems

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

Corporate Media Contact

Erik Snider, +1 877 245 7448,

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