NICE Expands Public Safety Industry PSAPs’ Finest Awards, Opens Nominations for 2017


Hoboken, N.J., January 9, 2017 – NICE today announced that it has opened nominations for the 2017 PSAPs’ Finest Awards, an annual global recognition program for emergency communications professionals now in its twelfth year. Awards are presented annually to individuals chosen as the Director, Line Supervisor, Technician, and Telecommunicator of the Year and to the PSAP of the Year.

“As a leader in the public safety industry, NICE is proud to sponsor this award program for deserving emergency communications professionals,” said John Rennie, General Manager, Public Safety, NICE. “We are inspired every day by the vital work they perform to keep citizens and communities safe.

New for 2017, NICE is adding nomination categories for Trainer of the Year and Innovator of the Year. The training role is vital in PSAPs because without proper training, telecommunicators cannot perform their jobs effectively. The Innovator of the Year award is unique to NICE’s PSAPs’ Finest awards.

“We’re especially excited this year to add an award for Innovator of the Year,” said Rennie. “This award will go to a trailblazer, someone who embodies change, progress and new ideas, with the goal of advancing and improving emergency communications amidst an industry that’s undergoing dramatic transformation.”

Since its inception in 2006, the PSAPs’ Finest Awards program has recognized dozens of outstanding emergency communications professionals. Any individual from any PSAP can be nominated. Winners are selected by an independent panel of judges from the 9-1-1 community, who evaluate nominees based on their accomplishments, skills and service to community.

Judges for 2017 include: Terry O’Malley, 911 Director, Public Safety Communications Division of the City of Tulsa Police Department (OK); Jodi Malpass, Manager, Lakewood (CO) Police Communications Center; Anthony Castillo, ENP, Manager, Emergency Communications, City of Norfolk, VA; Alphonso Dale, IT Project Manager for the Information Technology Division of the City Of Newport News, VA; Michael Wallace, ENP,CMCP, Director Public Safety Communications, Weld County (CO) Regional Communications Center; Scott Parker, Lic-P, A.A.S., Director Emergency Communications, Williamson County, TX and Georgetown, TX; Kim Lettrick, Acting Director, Southeast Communications Center (SECOMM), WA; and Shirlene Skipper, 911 Communications Director, Sumter County, SC.

Nominations can be submitted online on the PSAPs’ Finest website through June 1, 2017. Winners will be announced in August 2017.

Questions regarding the 2017 PSAPs’ Finest Awards can be directed to

About NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

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