NICE Announces Recipients of 2016 PSAPs’ Finest Awards


August 15, 2016

Paramus, New Jersey – August 15, 2016 NICE (NASDAQ: NICE) today announced the winners of its 2016 PSAPs’ Finest Awards, a global recognition program for emergency communications professionals now in its eleventh year. Awards are presented annually to individuals chosen as the Director, Line Supervisor, Technician, and Telecommunicator of the Year. New for 2016 was the addition of a category for PSAP of the Year.

Sponsored by NICE, a leading provider of public safety solutions for 9-1-1 centers, the PSAPs’ Finest awards recognizes individuals for their contributions to emergency communications. Any public safety communications professional from any agency is eligible to be nominated. Winners are selected by a panel of judges from the 9-1-1 industry based on criteria such as: years of service, exemplary contributions to their agency, innovative thinking and execution, depth of knowledge, dedication, and specific positive impacts to public safety communications in their communities.

The 2016 award recipients are:

PSAP of the Year

Winnipeg Police Service, Division 36
Winnipeg, Manitoba, Canada
Director of the Year

Steven Sharpe
Director of Emergency Communications
Genesee County Sheriff's Office Batavia, NY
Line Supervisor of the 

J.P. Sredzinski
Public Safety Dispatch Supervisor Stratford Public Safety Communications Center (SPSCC) Stratford, CT
Technician of the Year

Damon Farmer
Application Support Analyst
Everett, WA
Telecommunicator of the 

Nicole Lea
E911 Telecommunicator
Oneida County Sheriff Office Rhinelander, WI

“On behalf of NICE, I’d like to extend our warmest congratulations to this year’s PSAPs’ Finest Winners,” said John Rennie, General Manager of the NICE Public Safety group. “As a trusted industry partner for over 30 years, NICE understands the critical role of emergency communications. We’re honored to be able to recognize these outstanding award recipients, who are all shining stars in their respective fields and have proven their dedication to helping safeguard their fellow citizens.”

Keith Godwin, 9-1-1/Communications Section Chief with Alachua County Fire Rescue, was one of five judges who volunteered their time to judge the competition this year. “The opportunity to read about such commitment and excellence was like reading a great novel,” he said. “I want to thank NICE for the opportunity to serve on the judging panel. The average citizen has no idea about the complexity of providing, supervising, supporting, and managing emergency communications. Those selected from the long list of nominees are a representation of the hundreds, if not thousands, of public safety communications professionals who provide around-the-clock support for their communities 365 days a year.”

Also serving on the judging panel this year was Chris Kearns M.Sc., Manager of the Public Safety Communications Center for the City of Lethbridge (Canada). “9-1-1 and emergency services dispatch is a tough job; it isn’t for the faint of heart,” he said. “I reviewed so many outstanding nominations that it was difficult to narrow down the final selections. Congratulations to everyone who works and thrives in this career path.”

More information on the PSAPs’ Finest Awards can be found here or obtained by emailing

About NICE
NICE (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

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