City of Calgary to Expand Implementation of NICE Solutions to New Emergency Back-up Facility


June 7, 2012

Calgarywill also deploy NICE IP recording and NICE Inform Next Gen 9-1-1-ready multimedia incident information management solution

Rutherford, New Jersey, June 7, 2012, NICE today announced that The City of Calgary Public Safety Communications (PSC) will be expanding its implementation of NICE solutions to its new emergency back-up facility, while adding enhanced NICE solutions for IP recording and multimedia incident information management. Calgary PSC is the largest public safety answering point in Alberta and one of the largest in Canada, in terms of call volumes and number of people served. The center handles almost a million calls a year and provides 9-1-1 service to 1.1 million residents in a 40,000-square kilometer area.

Calgary PSC will use NICE Inform to remotely access these 9-1-1 and IP radio recordings which will be centrally stored at the city data center, in order to create comprehensive incident reconstructions for evidence and investigations. NICE Inform will also give Calgary PSC the ability to capture, consolidate and manage other types of multimedia incident information in the future, such as video, texts, and data, essential for Next Generation 9-1-1.

The City of Calgary PSC has employed NICE solutions since 2007, and will expand those capabilities to a new emergency back-up facility. In addition, Calgary is rolling out an IP radio system and will deploy the MCC 7500 IP Logging Recorder jointly developed by NICE and Motorola.  

The NICE Security offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capture, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view.  NICE Security solutions empower organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solutions are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.

About Calgary PSC

The City of Calgary, Public Safety Communications (PSC) is a tri‐service (police, fire, medical) communications agency providing 9‐1‐1 service delivery to an estimated population of 1,143,000 residents. The City of Calgary's 9-1-1 center receives almost a million calls a year. The center is the largest public safety answering point in Alberta, and one of the largest in Canada in terms of call volumes and number of people served. Services provided by PSC cover a region of approximately 40,000 square kilometers. PSC receives, evaluates and dispatches 9-1-1 emergency calls and non-emergency calls for the Calgary Police Service and Calgary Fire Department. It also provides call evaluation and dispatch services within Calgary and portions of southern Alberta for Alberta Health Services ground ambulance operations, as well as fire call evaluation and dispatch services for nine outlying fire departments. More info at

About NICE

NICE is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.

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Erik Snider, +1 877 245 7448,                                                      

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