2013 PSAPs’ Finest Winners Recognized by NICE in Ceremony at National APCO Conference

2013 PSAPs’ Finest Winners Recognized by NICE in Ceremony at National APCO Conference

August 19, 2013

Paramus, New Jersey, August 19, 2013 – NICE Systems today announced the winners of its 2013 PSAPs’ Finest Awards in a ceremony held at the NICE booth (#1225) during the APCO International 79th Annual Conference and Expo.

An annual awards program sponsored by NICE, the PSAPs' Finest Awards recognizes exemplary individuals in the field of emergency 9-1-1 communications. Each year, the four top rated nominees chosen by a panel of judges from the 9-1-1 industry are recognized as the ‘PSAPs’ Finest’ Director, Line Supervisor, Technician, and Telecommunicator of the Year. The winners are chosen based on criteria such as: years of service to 9-1-1, exemplary contributions to their agency, innovative thinking and execution,depth of knowledge, dedication, and specific positive impacts to public safety communications in their communities.

The 2013 award recipients are:

Director of the Year

Rance G Duffy 

Rance G Duffy
Christian County Emergency Services

Ozark, Missouri

Technician of the Year

Tom Powers 

Tom Powers
OperationsSupport Technician
Kitsap County Central Communications (CENCOM)
Bremerton, Washington 


Line Supervisor of the Year

Jill M.. Raffay 

Jill M. Raffay
Communications Sergeant
Washington County Sheriff's Office
West Bend, Wisconsin


Telecommunicator of the Year

Cassandra Dudley Whitfield 

Cassandra Dudley-Whitfield
Communications Operator
Phoenix Police Department

Phoenix, Arizona

Serving on the judging panel this year were: Shawnda Brandon (9-1-1 Administrator, City of Dallas 9-1-1); KD Seeley, (Deputy Director, Thurston 9-1-1 Communications, TCOMM911); and Robert J. Haffner, (Director 9-1-1 Communications, City of Bethlehem, PA).

“It was an honor to participate on the judging panel for this prestigious award program,” said Robert Haffner. “Reading the submissions reminded me of why we all get involved in this industry in the first place. It’s comprised of truly caring individuals doing truly exceptional work.”

Further details about the PSAPs’ Finest Awards can be found here or by emailing Welcome@NICE.com.

About NICE Systems

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

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