Integrated Call Audio Recording for IP Command
NICE recording systems provide Active IP Recording integration to the IP Command communications system via the IP Trade Turret Support Server (TSS), with an option for dual streaming to redundant recording servers. Recordings captured via the IP Command integration are immediately available for instant recall, replay, incident reconstruction and export.
IP Command combines vital voice and radio systems into a single, flexible and highly robust solution. This software-based, high-availability VoIP-RoIP platform has been specifically designed for round-the-clock mission critical environments.
The IP Command call audio recording solution delivers reliable technology for call taking and dispatch communications centers of all sizes using NICE’s NRX solution. NRX is a Next Generation 9-1-1 ready solution. It leverages open architecture and integrates seamlessly into your existing and evolving infrastructure. Organizations that employ IP Command communications systems can now reliably capture and more effectively leverage their audio recordings to evaluate, analyze and improve interactions.
The NICE Recording system can record any combination of 9-1-1 and NG9-1-1 calls, telephones, trunked radio, conventional radio and console screens.
High-precision Search and Incident Reconstruction
For search, playback, and incident reconstruction purposes, recorded calls can be found using any combination of captured metadata which can be entered into the centralized NICE Inform interface. Each call record is time-stamped in the UTC equivalent of the local time that indicates when the INFO message was received. The call record will also show the time at which the call ended. Location information and additional data collected from the IP Trade Turret Support Server can be added to the search criteria for increased precision of search results.
The NICE Recording System is reliable and future-proof, and ideal for any size organization that needs to capture, store, retrieve and play back voice, radio and data communications. It can be used in traditional or IP telephony environments to deliver high quality voice recordings for all applications, including verification and compliance, training and quality monitoring.
Redundant Configurations for High Reliability
Whether deployed at a single site or in multi-site configurations, we recommend a resilient, fully redundant configuration that eliminates the vulnerability of any single point of failure that could affectof the recording, capture, storage, or archiving processes.
Redundant recording is coupled with intelligent search and replay. NICE Inform avoids presentation of duplicate recordings to users in their search results. The solution automatically displays only the primary or the secondary (redundant) record, depending on availability.
With resilient recording deployments, all interfaces, media and data (for replay), reconstruction, organization, evaluation, analytics and media distribution are available for use at all times, without interruption.
Contact us today to learn how your organization can benefit from NICE’s IP Command Call Audio Recording solution.