Situation Management: What’s Next in NG9-1-1

In the universe of public safety communications, the stars seem to be aligning for Next Generation 9-1-1 (NG9-1-1). NG9-1-1 standards have taken shape and, by all reports, some emergency communications centers will be ready to receive live Next Gen 9-1-1 calls in the near future. Exactly when the complete transition to NG9-1-1 will take place is not entirely clear, but one thing is certain: when the mass migration does take place it will bring with it a flood of information—text, still images, streaming video, telematics, medical information, and data from an array of sensors and alerting devices, the likes of which 9-1-1 centers have not seen before.

With so much data converging in the PSAP, 9-1-1 centers may face the proverbial information overload. How will they integrate so many new systems that were never designed to work together? How will they connect the dots among so much new information? Will they be able to easily correlate all the data points to inform their incident response and decision-making? How will they align and automate their operational processes for this more complex environment and abundance of information? In this article published on the APCO Public Safety Communications website, Diamond Chaflawee answers these pressing questions.

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