National Public Safety Telecommunicator Week (April 8 – 14, 2018) is the week set aside to recognize the extraordinary work and efforts of our nation's emergency call takers and dispatchers, the true first responders and unsung heroes of 9-1-1. This Year, in honor of
National Public Safety Telecommunicators Week, I asked 9-1-1 professionals across North America to tell me why it's important to recognize 9-1-1 Telecommunicators and how their centers are marking the occasion this year. Here are some of their reflections:
Randy Beeman, Emergency Services Director/Fire Marshall, Cumberland County Emergency Services
"Telecommunicators are the voice of reason and the voice of hope and the voice of life safety when someone is having the worst day in their life. The telecommunicator provides the correct resource(s) in the shortest amount of time to render aid and support. Telecommunicators are the most overlooked and underappreciated professional in the industry. I consider them the 'silent angels.'"
"We are celebrating our telecommunicators with special recognitions to include certificates of achievement – individually and as teams, along with spirit week and providing food. We will award prizes. The County Board of Commissioners have officially proclaimed National Public Safety Telecommunicator Week and entered the proclamation in the official board minutes and provided a signed proclamation that is on display."
Jessica Powers, Law-Fire Quality Performance Improvement Coordinator, Weld County Regional Communications Center, Greeley, CO
"We willingly choose to work in this career full well knowing it is often a highly stressful and often thankless job. We also know we get the challenge and opportunity to serve as the link between our communities and medical, fire, and law enforcement agencies. This week is a chance to celebrate and show appreciation for the work telecommunicators do every single day!"
"Weld County Regional Communications Center celebrates the week in a variety of ways through the efforts of many. The Weld County Commissioners pass the annual Proclamation of Telecommunications Week during one of their meeting sessions. Our very supportive center manager and director add in their own touches such as press releases and allowing the staff to wear jeans during the week. We also have a fantastic Recognition Team that puts a lot of time and thought into making the week a special one for our dispatchers and call takers. Over the years, this has included things like potlucks, games, contests, raffle prizes and hosting an Open House. We end the week with the Dispatch Appreciation Dinner where we enjoy each other's company outside of work, partake in amazing food, and hold an awards ceremony to recognize excellence in many different categories."
Want to learn more?
I hope you enjoyed these reflections on National Public Safety Telecommunicators Week from representatives of agencies across North America. Please visit the
National Public Safety Telecommunicators Week (NPSTW) website to see how various agencies across the country are taking the opportunity to recognize their 9-1-1 call takers and dispatchers.
Another great way to recognize your agency's 9-1-1 call takers and dispatchers is to nominate them for a PSAPs' Finest Award. You can read more about the PSAPs' Finest Award Program
on the NICE website.
Read previous reflectionsReflections on National Public Safety Telecommunicator Week (part 1)Reflections on National Public Safety Telecommunicator Week (part 2) Reflections on National Public Safety Telecommunicator Week (part 3)Reflections on National Public Safety Telecommunicator Week (part 4)Reflections on National Public Safety Telecommunicator Week (part 5)