National Public Safety Telecommunicator Week (April 8 – 14, 2018) is the week set aside to recognize the extraordinary work and efforts of our nation's emergency call takers and dispatchers, the true first responders and unsung heroes of 9-1-1. This Year, in honor of
National Public Safety Telecommunicators Week, I asked 9-1-1 professionals across North America to tell me why it's important to recognize 9-1-1 Telecommunicators and how their centers are marking the occasion this year. Here are some of their reflections:
Anita Pitt, 9-1-1 Program Manager, Brazos Valley Council of Governments
(BVCOG), Bryan, Texas
"You don't have to spend very much time in a communications center before you realize how special a person a 9-1-1 telecommunicator has to be. They are not only the lifeline for the citizens during their crisis, but 9-1-1 telecommunicators are also the lifeline for the emergency responders making sure all the pertinent information is relayed properly and looking out for everyone's welfare. 9-1-1 telecommunicators have to multitask, be comforters, good communicators and listeners, show compassion and yet have short memories as they take the next call and treat it as important as the first. They are truly deserving of our thanks and appreciation and should be recognized as 9-1-1 telecommunicator professionals in every community!"
Police Communications Manager, UW-Madison Police Department
"This week is National Public Safety Telecommunicator Week - a week where we show support and appreciation for dispatchers everywhere. At UW-Madison we have 8 full time dispatchers who work 24/7 to assist with both emergency and non-emergency needs on campus. Many times they are the behind the scenes 'unsung' heroes of public safety, so next week we are a planning a few things to recognize them for their work throughout the year."
"One of the things we are doing is posting thank you messages from people we work directly with or that support dispatchers and the work they do."
Want to learn more?
I hope you enjoyed these reflections on National Public Safety Telecommunicators Week from representatives of agencies across North America. Please visit the
National Public Safety Telecommunicators Week (NPSTW) website to see how various agencies across the country are taking the opportunity to recognize their 9-1-1 call takers and dispatchers.
Another great way to recognize your agency's 9-1-1 call takers and dispatchers is to nominate them for a PSAPs' Finest Award. You can read more about the PSAPs' Finest Award Program
on the NICE website.
Read previous reflectionsReflections on National Public Safety Telecommunicator Week (part 1)Reflections on National Public Safety Telecommunicator Week (part 2) Reflections on National Public Safety Telecommunicator Week (part 3)
Reflections on National Public Safety Telecommunicator Week (part 4)