PSAPs’ Finest Honor Roll: Weld County’s Jessica Powers

​Weld County Regional Communications (WCRCC) is an International Academies of Emergency Dispatch Accredited Center of Excellence that provides professional law, fire and EMS dispatch services for 19 law agencies, 19 fire agencies and 1 EMS agency spanning nearly 4,000 square miles. As a Communications Specialist, Jessica Power's primary job responsibility is handling 9-1-1 calls, but that's not her only calling. She also teaches at the new hire academy. ​Her willingness to adjust her schedule and days off and sacrifice her personal time to help others makes Jessica a true standout, and is one of the key reasons that Jessica was a co-recipient of the 2018 PSAPs' Finest Award for Trainer of the Year. Jessica's passion, dedication, commitment to her organization, and to the mission and values of public safety make her a true role model.  Recently I had the opportunity to speak with Jessica about how she got her start in 9-1-1, what she loves most about her job, and what it means to be a PSAPs' Finest award recipient.

What attracted you to a career in public safety communications? 

My employment in the emergency services field began in Kansas where I worked part-time as an EMT.  When I moved to Colorado in 2005, I naturally searched for something similar.  I came across an ad in the newspaper for a 9-1-1 dispatcher and my interest was immediately piqued, as I had never thought about who answers the 9-1-1 calls before.  It also combined many of my major interests including the desire to help people, utilize computers and technology, and assist law, fire, and EMS responders.  I began my journey with WCRCC in May 2005 and quickly fell in love with this side of emergency services!  

What do you most love about what you do?

My career at Weld County Regional Communications Center is extremely rewarding, and I still love what I do almost 13 years later.  The feeling of being able to help someone in their greatest time of need is powerful, and it feels amazing to truly make a difference and help save lives!

What does it mean to be recognized with a PSAP's Finest Award?
It was an unexpected privilege to be nominated for the PSAPs' Finest Award for Trainer of the Year, and when I was selected to receive the award, it felt even more surreal.  There are countless talented and knowledgeable trainers in our field, each devoted to helping others be the best they can be.  It was an honor to be recognized for excelling at a job you love!  

Nominations are now open for the 2018 PSAPs' Finest Awards

Know someone you'd like to nominate for a PSAPs' Finest award? Nominations for 2018 PSAPs' Finest Awards are now open. You can submit a nomination in any of these seven categories: DirectorLine SupervisorTechnicianTrainerTelecommunicator, Innovator, and PSAP of the Year

Since its inaugural year, the PSAPs’ Finest Awards program has recognized more than fifty deserving individuals employed in the field of emergency communications. Winners are selected by an independent judging panel from the 9-1-1 community, which evaluates the nominees based on their professionalism, accomplishments, and service to their communities. Learn more by visiting the PSAPs’ Finest Award program website here:

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