Over the years, it has been a true joy and honor to administer the PSAPs’ Finest Award program. I came up with the idea back in 2006 when I joined NICE, after the company I was then employed by (Dictaphone) was acquired by NICE. The idea behind the program is simple – recognize the people on the front lines of emergency communications – the directors, line supervisors, technicians, trainers, telecommunicators, innovators, and entire PSAP teams – who make 9-1-1 possible.
As 9-1-1 has evolved, so too has our awards program. In fact, this year,
the first-ever Innovator of the Year award went to Anita Pitt, 9-1-1 Program Manager for the Brazos Valley Council of Governments (BVCOG). The Innovator of the Year award was created to recognize a trailblazer who embodies change, progress, and new ideas, with the goal of advancing and improving emergency communications. BVCOG was one of the early adopters of Text-to-911 and Pitt was instrumental in leading the effort. (You can view the video of Anita receiving her award
Recently Anita shared some thoughts on her 30-year public safety career.
What attracted you to a career in public safety communications? Where did it all begin?
Honestly, I lucked in to becoming a part of the 9-1-1 family in 1988 by being in the right place at the right time. But I am so thankful to be involved with the public safety industry for nearly 30 years.
What is your more memorable career experience?
By far, the most memorable event in my career was the being the first in the nation to deploy an integrated NG9-1-1 / Text-to-9-1-1 solution. That whole experience and the recognition received for this region was a once in a lifetime experience.
What does it mean to be recognized with a PSAPs’ Finest Award?
There are a lot of great people in this industry so it is truly an honor to be recognized as the first PSAPs’ Finest Innovator of the Year. It is also great to bring recognition to the BVCOG 9-1-1 program and all we have accomplished in this region.
What do you most love about what you do?
I have tremendous respect for all the call-takers and love serving them and our beautiful Brazos Valley region. The whole public safety community is great to work with from technicians and engineers to executives and sales to marketing!
What advice would you have for others thinking about a similar career path?
Don’t be afraid to ask questions and learn from those who have been in the public safety industry for a while. Then set goals you can complete and be successful with the help of your partners in the industry.
Nominations are now open for the 2018 PSAPs’ Finest Awards
Know someone you’d like to nominate for a PSAPs’ Finest award? Nominations for
2018 PSAPs’ Finest Awards are now open. You can submit a nomination in any of these seven categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator,
Innovator, and PSAP of the Year.
Since its inaugural year, the PSAPs’ Finest Awards program has recognized more than fifty deserving individuals employed in the field of emergency communications. Winners are selected by an independent judging panel from the 9-1-1 community, which evaluates the nominees based on their professionalism, accomplishments, and service to their communities. Learn more by visiting the PSAPs’ Finest Award program website here: