NICE announces the 2016 PSAPs’ Finest award-winners

Now in its eleventh year, the PSAPs’ Finest Awards is an annual award program that recognizes extraordinary individuals in the field of emergency 9-1-1 communications. Each year, four individuals are selected by a panel of volunteer judges who come from the 9-1-1 community. Any public safety communications professional from any agency is eligible to be nominated. Since the program’s inception, winners have been recognized in four categories: Director, Line Supervisor, Technician, and  Telecommunicator of the Year. We were really excited to add a new category in 2016 for PSAP of the Year.

In terms of what PSAPs’ Finest is all about, I think Keith Godwin, 9-1-1/Communications Section Chief with Alachua County Fire Rescue, and one of five judges for this year’s competition, summed it up best. “The average citizen has no idea about the complexity of providing, supervising, supporting, and managing emergency communications,” he astutely pointed out. “The winners, selected from a long list of nominees, represent the thousands of public safety communications professionals who support their communities 24x7x365.”

This year’s recipients are:


“On behalf of NICE, I’d like to extend our warmest congratulations to this year’s PSAPs’ Finest Winners,” said John Rennie, General Manager of the NICE Public Safety group. “As a trusted industry partner for over 30 years, NICE understands the critical role of emergency communications. We’re honored to be able to recognize these outstanding award recipients, who are all shining stars in their respective fields and have proven their dedication to helping safeguard their fellow citizens.”

“The opportunity to read about such commitment and excellence was like reading a great novel,” added Goodwin. “I want to thank NICE for the opportunity to serve on the judging panel.”

Also serving as a judge this year was Chris Kearns M.Sc., Manager of the Public Safety Communications Center for the City of Lethbridge (Canada). “9-1-1 and emergency services dispatch is a tough job; it isn’t for the faint of heart,” he said. “I reviewed so many outstanding nominations that it was difficult to narrow down the final selections. Congratulations to everyone who works and thrives in this career path!”

Keep your eyes peeled for more blogs highlighting stories of the individual winners.

More information on the PSAPs’ Finest Awards can be found here or obtained by emailing


Share this:
Twitter LinkedIn Facebook Email