NICE Honors Two 9-1-1 Professionals

Recently, NICE honored two 9-1-1 professionals with PSAPs' Finest Awards, in separate award ceremonies.

Anita Pitt, 9-1-1 Program Manager for the Brazos Valley Council of Governments (BVCOG), received the PSAPs' Finest Innovator of the Year Award during a Brazos Valley C​ouncil of Governments Board of Directors Meeting on Wednesday, October 11.

BVCOG was one of the early adopters of Text-to-911 and Pitt was instrum​​ental in leading the effort. She is a strong advocate for Text-to-911 and shares her knowledge and experience with her peers by giving talks and training sessions. She will be a featured speaker at an Early Adopter Conference in November.

In receiving the award, Pitt said: "It has been an honor to serve this beautiful region for 32 years. I've been doing 9-1-1 for 29 years and I just love it. I love the 9-1-1 family, working with the Public Safety Answering Points, the men and women who answer the 9-1-1 calls. Each and every day I work for them. I appreciate this honor."

​Click on the image below to see a video of Pitt receiving her award.

Also receiving an award this week was Christina "Tina" Schade, a Public Safety Telecommunicator and Communications Training Assistant with the St. Petersburg Police Department (PD). Tina received her award as PSAPs' Finest Trainer of the Year at the Florida NENA conference earlier this week in St. Petersburg. She was nominated for the award by Brandie Ball, St. Petersburg PD's Emergency Communications Supervisor.

Tina began her career as an Emergency Radio Dispatcher for the Police Department on April 26, 2004. She has also been involved in the Emergency Communications Department's (ECD) Training Unit for over 10 years and was assigned to the role of Training Assistant in August of 2015. 

award_Anita_Pitt.pngAccording to Ms. Ball, Tina has a natural talent when it comes to training, so much so that she has been nicknamed the “Trainee Whisperer” by previous trainees. She is always looking for a new way to explain or approach an issue differently in hopes of helping a trainee to have an “ah-ha” moment.

In 2016 the ECD launched a Quality Assurance/Quality Improvement (QA/QI) initiative and Tina was instrumental in its success as well. As the Training Assistant Tina developed refresher and remedial training modules for the telecommunicators.

She has also become involved in the hiring process at the ECD. The center processes hundreds of applications for telecommunicators annually, and each applicant needs to complete a questionnaire, undergo pre-employment testing, and if they make it to the next level, be interviewed. Tina manages much of this process on her own.

When the ECD was looking for a way to streamline the hiring process, Tina suggested and implemented changes that reduced the process by four weeks.

About the PSAPs' Finest Awards

The PSAPs' Finest Awards is a recognition program for emergency communications professionals now going into its 13th year. Sponsored by NICE, the PSAPs' Finest awards recognize individual contributions to emergency communications. Awards are presented annually to winners in the following categories: DirectorLine ​Supervisor​, TechnicianTrainer,  TelecommunicatorInnovator and PSAP of the Year.

​You can read more about all of the 2017 PSAPs' Finest Award recipients here.

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