NICE Announces ‘The High Performing PSAP’ 10-Webinar Series

​We’re pleased to announce an exciting new Webinar series and invite you to uncover the best practices of high performing Public Safety Answering Points (PSAPs), and find out how to apply them. You’ll learn how to prepare your agency for Next Generation 9-1-1 multimedia communications. You’ll discover proven techniques you can use to maximize staff performance, automate time-consuming processes, improve service quality and accuracy, and exceed citizen expectations. ​We’ll reveal new voice and data recording, CAD incident analytics, quality assurance and digital evidence management solutions that​ are now accessible and ​​affordable to PSAPs of all sizes.​​


Register to attend one or all 10 webinars in the complimentary webinar series:

  1. Supercharge Your PSAP Recording & Quality Assurance with CAD Data (May 4th at 1pm ET)
  2. Next Gen Recording as a Service (RaaS): How Your PSAP can Benefit (Thursday, May 25th at 1pm ET)
  3. Introducing the New NICE Inform 8! See Incident Intelligence in Action (June 14th at noon ET)
  4. Major Trends & Advancements in Multimedia Call, Text & Radio Recording (Thursday, July 13th at noon ET)
  5. Finally! Consolidated PSAP Reporting: New Incident Intelligence Dashboards (Wednesday, August, 30th at noon ET)
  6. 10 Tips for Fulfilling Audio & Evidence Requests 50%+ Faster (Thursday, September 21st at noon ET)
  7. Optimize Your PSAP Operations with NICE Proactive Services & Consulting (Thursday, October, 12th at noon ET)
  8. FirstNet & ESN: What LTE Means for Your PSAP & How to Prepare (Wednesday, November 15th at noon ET)
  9. Avoid the Headlines: Using Audio Analytics to Monitor 100% of Calls for Quality, Risks & Insights (Wednesday, December 13th at noon ET)
  10. Top 10 Trends that Will Impact PSAPs in 2018 (Thursday, January 11th at noon ET)

Who Should Attend?

The Webinar series is designed for Public Safety Answering Point (PSAP) Directors, Coordinators, Managers, Supervisors, Quality Assurance Evaluators (QAEs), Reporting Analysts, Records Custodians, Training Managers, Technologists, CAD administrators and anyone else with an interest in preparing for Next Generation 9-1-1 and LTE (FirstNet/ESN), and improving your PSAP’s performance through improved performance metrics tracking, quality assurance, streamlined processes and automation.

Click here to register or email for more​ information.

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