Complimentary Training Resources for 9-1-1 Center Managers

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As a 9-1-1 center manager, you’re stretched thin every day managing daily operations, Quality Assurance, evidence/audio requests, performance reporting, training, development, employee relations, and staff supervision, all while getting ready for FirstNet and NG9-1-1. The complimentary training and educational resources below will give you information you need to boost your productivity and service today and gear up for what’s coming next.

On-demand High Performance PSAP Webinar Series

Complimentary 9-1-1 QA Training 

For 9-1-1 Center Managers and 9-1-1 QA professionals in the Tampa, Florida area, NICE and the Denise Amber Lee Foundation are offering a free 9-1-1 QA Training Day in Tampa, Florida on February 26th. More info and registration details available here. (Stay tuned for more locations and dates!)

New Whitepaper on FirstNet Recording

Together, the migration to Next Generation 9-1-1 and Public Safety LTE – (via FirstNet in the US, and the ESN in the UK) – are ushering in the next evolution of Public Safety communications, and with it, lots of big changes. The convergence of Public Safety LTE and NG9-1-1 networks in the PSAP will substantially change Public Safety communications. But it will also introduce new complexities which will transform PSAPs and elevate the role of 9-1-1 telecommunicators, who will need to coalesce and manage a lot more information. In this new white paper, The Impact of FirstNet LTE on Emergency Communications Recording and Quality Assurance, we examine the key impacts and how NICE technology can help.  

Complimentary e-Books and Guides 

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