Airbus DS Communications VESTA (Cassidian)

Certified Airbus VESTA Call Recording – Record NG9-1-1 Audio, Text & Screens

The unique, certified integration of the Airbus (formerly Cassidian, Plant CML) VESTA 9-1-1/VESTA SMS solutions with NICE’s NRX and NICE Inform solutions delivers a unified, end-to-end solution for today’s rapidly evolving emergency communications environment. The integration provides the software to record voice and SMS-to-911 (Text-to-911) communications and associated metadata directly from the Airbus VESTA 9-1-1 system.

Capture Expanded Metadata for Precision Searches

In addition to Caller Number and Location information, Airbus VESTA Call Recording integration also provides metadata information that includes​ the Position Number of the Call Taker. This is used to ‘Link’ the Voice, SIP and Location information together so that all audio calls, texts and operator workstation screen recordings for any specified incident can be found quickly.

Advanced Text-to-911​ Logging

The VESTA SMS solution allows designated agents to simultaneously manage SMS conversations and voice calls. The entire conversation, including both the call and the message data including agent or position information, are logged by the NICE Inform solution.

Proven, Tested End-to-end Solution

NICE Inform provides confidence by offering a fully-integrated field-tested, certified solution for recording voice, text, screens and data from the VESTA 9-1-1 system.

Market-leading Technology

Seamless integration enables PSAPs to leverage Airbus DS Communications’ and NICE’s market-leading technologies (which are already deployed in thousands of PSAPs around the globe) to their fullest potential.

End-to-end Solution

PSAPs benefit from an integrated end-to-end solution for managing voice, text and multimedia communications – from the time they arrive at the PSAP until the time they are reviewed or QA’ed after-the-fact.

Easy Upgrade Path

Modular design offers flexibility to add powerful value-added applications including Screen Recording, Audio Analytics, Quality Assurance Evaluation, and more.

NENA i3 Compliant / Future Proof

Both the NICE and Airbus DS Communications (VESTA SMS) solutions are NENA i3 aligned and compliant with the Joint Alliance for Telecommunications Industry Solutions (ATIS) and the Telecommunications Industry Association (TIA) J-STD-110.

Contact us today to learn how your organization can benefit from​ NICE’s integrated solutions for Airbus VESTA Call Recording.​​​​​​​​​

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With NICE, we have a reliable solution that meets our needs today and will continue to do so well into the future. NICE Inform enables us to link all of our radio dispatch, 911, and text-to-911 functions together rather than handling those incident reconstructions through separate products.
Charlynn F. Flaherty
Associate Director, Public Safety Communications
Prince George’s County Public Safety Communications

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