Paramus, New Jersey, June 15, 2015 – NICE Systems will be attending four major customer service industry events in the United States throughout the month of June. Company representatives will lead sessions on current topics in customer experience management, as well as exhibit the latest portfolio of NICE solutions.
“As part of our ‘Creating Perfect Experiences’ campaign, we are demonstrating the many ways in which NICE helps companies from various sectors create the optimal customer experience,” said Tom Dziersk, President of NICE Americas. “At each of these events, we will be highlighting different aspects of our portfolio – from journey, interaction, and real-time analytics to complaint management, employee engagement, and gamification. Attendees will have the opportunity to meet our experts, and will gain a better understanding of how they can partner with NICE to achieve success.”
American Bankers Association’s Regulatory Compliance Conference – June 14-17, 2015
Washington Marriott Wardman Park in Washington, DC
NICE will host a Power Breakfast session on Wednesday, June 17, at 7:00 am. The session, "Strengthen Your Brand with Analytics Driven Complaint Management,” will be led by Yohai West, Product Manager, and Mike Levitz, Strategic Account Executive. Shlomi Ziv, NICE’s Regional Vice President, said the session will “illustrate how technology can be leveraged to capture, analyze, document, prioritize and automate complaints and UDAAP risk management across multiple channels, with small, practical steps that can be taken today.” In addition, NICE will showcase the range of its solutions for regulatory compliance management at booth #400.
IQPC’s 16th Annual Call Center Week – June 14-19, 2015
Mirage Hotel in Las Vegas
NICE will be host a roundtable discussion on Wednesday, June 17, at 11:35 am. The discussion, to be led by Solutions Executive Rolf Synder, will focus on “perfecting customer experience at every step of the customer journey and at every touch point along the way.” In addition, NICE will showcase its Performance Management solutions at booth #102 throughout the week-long event.
Forrester's Forum for Customer Experience Professionals – June 16-17, 2015
Marriott Marquis Hotel in New York City
NICE will showcase its Customer Engagement Analytics and Voice of the Customer solutions at booth #108 throughout the two-day event.
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
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