NICE Reports 10% Revenue Growth for the First Quarter 2018 Along with 32% Growth in Cloud Revenue

Double Digit Growth in Operating Income and EPS and Significant Cloud Gross Margin Improvement Company Raises Guidance for Full-Year 2018 Revenue and Earnings Per Share

Hoboken, New Jersey, May 10, 2018 - NICE (NASDAQ: NICE) today announced results for the first quarter ended March 31, 2018.

First Quarter 2018 Financial Highlights

GAAP​ Non-GAAP
Revenue of $335 million, growth of 10% year-over-year Revenue of $341 million, growth of 11% year-over-year
Cloud revenue of $104 million, growth of 32% year-over-year Cloud revenue of $106 million, growth of 33% year-over-year
Gross margin of 64.7% compared to 62.1% last year Gross margin of 70.6% compared to 69.9% last year
Operating income of $34 million compared to $28 million last year, 22% growth year-over-year Operating income of $84 million compared to $74 million last year, 14% growth year-over-year
Operating margin of 10.2% compared to 9.1% last year Operating margin of 24.6% compared to 23.9% last year
Diluted EPS of $0.37 versus $0.28 last year, 32% growth Diluted EPS of $1.03 versus $0.89 last year, 16% growth
Operating cash flow reached $137 million

The GAAP column of the table contains the financial highlights of the first quarter 2018 under ASC 606 with the comparison period under ASC 605.
The non-GAAP column of the table contains the financial highlights of the first quarter 2018 under ASC 605 with the comparison period under ASC 605.

“We are pleased with the strong start to the year as evidenced by the double-digit growth in total revenue, along with a 32% increase in cloud revenue,” said Barak Eilam, CEO of NICE. “Moreover, we continue to capture high quality cloud revenue as demonstrated by the continued increase in our cloud profitability.”

Mr. Eilam continued, “Our strong performance in the cloud is being driven by CXone. What was once a vision for CXone has become a reality with an increasing number of customers in all market segments adopting our cloud platform. This includes a growing number of large enterprises where we are seeing implementations of well over 1,000 seats and total contract values in the seven and eight digit ranges. We owe the success of CXone to its true, native cloud infrastructure, its scalability and its elasticity, as well as, to a growing number of ecosystem partners embracing our cloud strategy.

“Our investments in innovation, especially cloud, analytics and artificial Intelligence, puts us in a unique position to further differentiate our offering and strengthen our competitive position.”

GAAP Financial Highlights for the First Quarter Ended March 31:

The GAAP numbers presented below for the first quarter 2018 are under ASC 606 and the comparison period GAAP numbers for the first quarter 2017 are under ASC 605

Revenues: First quarter 2018 total revenues increased 9.8% to $335.4 million compared to $305.6 million for the first quarter of 2017.

Gross Profit: First quarter 2018 gross profit and gross margin increased to $216.9 million and 64.7%, respectively, compared to $189.9 million and 62.1%, respectively, for the first quarter of 2017.

Operating Income: First quarter 2018 operating income and operating margin increased to $34.2 million and 10.2%, respectively, compared to $27.9 million and 9.1%, respectively, for the first quarter of 2017.

Net Income: First quarter 2018 net income and net income margin increased to $23.5 million and 7.0%, respectively, compared to $17.3 million and 5.7%, respectively, for the first quarter of 2017.

Fully Diluted Earnings Per Share: Fully diluted earnings per share for the first quarter of 2018 increased to $0.37 compared to $0.28 in the first quarter of 2017.

Operating Cash Flow and Cash Balance: First quarter 2018 operating cash flow was $136.9 million. In the first quarter, $4.3 million was used for share repurchases. As of March 31, 2018, total cash and cash equivalents, short term investments and marketable securities were $646.7 million, and total debt was $449.7 million.

Non-GAAP Financial Highlights for the First Quarter Ended March 31:

The non-GAAP numbers presented below for the first quarter 2018 and for the comparison period non-GAAP numbers for the first quarter 2017 are both under ASC 605.

Revenues: First quarter 2018 non-GAAP total revenues increased to $340.9 million, up 10.7% from $308.0 million for the first quarter of 2017.

Gross Profit: First quarter 2018 non-GAAP gross profit and non-GAAP gross margin increased to $240.8 million and 70.6%, respectively, from $215.2 million and 69.9%, respectively, for the first quarter of 2017.

Operating Income: First quarter 2018 non-GAAP operating income and non-GAAP operating margin increased to $83.8 million and 24.6%, respectively, from $73.6 million and 23.9%, respectively, for the first quarter of 2017.

Net Income: First quarter 2018 non-GAAP net income and net income margin increased to $64.5 million and 18.9%, respectively, from $55.1 million and 17.9%, respectively, for the first quarter of 2017.

Fully Diluted Earnings Per Share: First quarter 2018 non-GAAP fully diluted earnings per share increased 15.7% to $1.03, compared to $0.89 for the first quarter of 2017.

Adoption of the New Revenue Recognition Standard - ASC 606

NICE adopted the new revenue recognition accounting standard, Accounting Standards Codification ("ASC") 606, effective January 1, 2018, on a modified retrospective basis. Financial results for reporting periods during 2018 are presented in compliance with the ASC 606. Historical financial results for reporting periods prior to 2018 are presented in conformity with amounts previously disclosed under the prior revenue recognition standard, ASC 605. This press release includes additional information to reconcile the impacts of the adoption of the new revenue recognition standard on the Company's financial results for the quarter ended March 31, 2018.

Guidance for the second quarter and the full-year 2018 is provided using the accounting standard ASC 605 in order to provide better transparency and comparability to 2017 financial data, which was reported under ASC 605.

Second Quarter and Full Year 2018 Guidance:

Second Quarter 2018: Second quarter 2018 non-GAAP total revenues are expected to be in a range of $338 million to $348 million. Second quarter 2018 non-GAAP fully diluted earnings per share are expected to be in a range of $1.00 to $1.06.

Full Year 2018: The Company increased full year 2018 non-GAAP total revenues to an expected range of $1,434 million to $1,458 million. The Company increased full year 2018 non-GAAP fully diluted earnings per share to an expected range of $4.43 to $4.63.

Quarterly Results Conference Call  

NICE management will host its earnings conference call today, May 10th, 2018 at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. To participate in the call, please dial in to the following numbers: United States 1-866-804-8688 or +1-718-354-1175, International +44(0)1296-311-600, United Kingdom 0-800-6781161, Israel 1-809-344-364. The Passcode is 690 577 87. Additional access numbers can be found at http://www.btconferencing.com/globalaccess/?bid=54_attended. The call will be webcast live on the Company’s website at http://www.nice.com/news-and-events/ir-events. An online replay will also be available approximately two hours following the call. A telephone replay of the call will be available for 7 days after the live broadcast, and may be accessed by dialing: United States 1-877-482-6144, International +44(0)20-7136-9233, United Kingdom 0-800-0329687. The Passcode for the replay is 351 623 93.

Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude: amortization of acquired intangible assets, share-based compensation, certain business combination accounting entries, amortization of discount on long term debt, ASC 606 to ASC 605 adjustments and tax adjustment re non-GAAP adjustments. The purpose of such adjustments is to give an indication of our performance exclusive of non-cash charges and other items that are considered by management to be outside of our core operating results. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures, and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. Our management regularly uses our supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions. These non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Business combination accounting rules requires us to recognize a legal performance obligation related to a revenue arrangement of an acquired entity. The amount assigned to that liability should be based on its fair value at the date of acquisition. The non-GAAP adjustment is intended to reflect the full amount of such revenue. We believe this adjustment is useful to investors as a measure of the ongoing performance of our business. We believe these non-GAAP financial measures provide consistent and comparable measures to help investors understand our current and future operating cash flow performance. These non-GAAP financial measures may differ materially from the non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income.

About NICE 

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Investors 
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775-3798, ir@nice.com, CET

Media Contact
Chris Irwin-Dudek, +1 (551) 256-5140, Chris.Irwin-Dudek@nice.com    
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE.  All other marks are trademarks of their respective owners.  For a full list of NICE' marks, please see: https://www.nice.com/nice-trademarks.
 
Forward-Looking Statements 
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are generally stated in terms of the Company’s plans, expectations and intentions. These statements are based on the current beliefs, expectations and assumptions of the Company’s management and the current economic environment. Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward looking statements.  These factors, include, but are not limited to, risks associated with competition, success and growth of cloud Software-as-a-Service business, cyber security attacks or other security breaches, privacy concerns and legislation, dependency on third-party cloud computing platform providers, hosting facilities and service partners, changes in general economic and business conditions, rapidly changing technology, changes in currency exchange rates and interest rates, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, successful execution of growth strategy, the effects of tax reforms, and the effect of newly enacted or modified laws, regulation or standards on the Company and its products; and other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and in our other relevant filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance, and undue reliance should not be placed upon these statements. The forward-looking statements contained in this presentation are made as of the date hereof, and the Company undertakes no obligation to update or revise them, except as required by law.