On-Demand

How Leaders Turn Agentic AI into Real Success

Discover what it takes to deploy Agentic AI as a new foundation for customer experience and achieve measurable business impact.

For many organisations, Agentic AI remains stuck in the pilot phase. Others are already delivering measurable business outcomes.

In this on-demand fireside chat, Toby Williams, Analytics, Digital and AI Manager – Asia & Middle East at NiCE, shares practical insights into what separates successful Agentic AI deployments from stalled pilots. Learn how leading organisations are building Agentic AI as a new foundation for customer experience, accelerating adoption, and delivering measurable results.

You'll discover:

  • What worked in production and the KPIs that mattered
  • What leaders prioritise in early deployments
  • How leading organisations redesign work for autonomy
  • How to accelerate Agentic AI adoption across customers, agents and the business

Watch now to learn how organisations are turning Agentic AI into real customer experience success.

Speakers

Toby Williams, Analytics, Digital, and AI Manager – Asia & Middle East

Toby Williams

Analytics, Digital, and AI Manager
Asia & Middle East
NiCE

Satinder Singh, Practice Leader – Digital Workplace Services, ASEAN+Korea, Kyndryl

Satinder Singh

Practice Leader – Digital Workplace Services
ASEAN+Korea
Kyndryl