Secret Sessions

This year we’ve added some inspiring and engaging “Secret Sessions “that you won’t see anywhere else. We can’t divulge all the details, but trust us when we say they these sessions are like no other you’ve come across at any conference. We’ve carefully hand-picked and created sessions that focus on personal development and we know you won’t be disappointed with what you’ll find

Ignite to Excite

An experience session that promotes optimal wellness and delivers the tools that you can use to reduce and relieve stress and help you focus on your goals personally and professionally

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Magical Tour

The Magical Tour has reached it’s capacity. If you wish to be waitlisted for the tour please email
A behind the scenes look at one of the world’s most well-known contact centers that’s in the business of creating “magical” experiences

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Envision the Future – Industry Leader

An intimate and personal fireside chat with one of the top leaders in the customer service industry

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Gourmet Experience

The gourmet at heart; a culinary experience crafted by the experts at the Orlando World Center Marriott!

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Envision the Future – Industry Thinker

Partake in a lively, information dialogue with a leading industry analyst where you can bring your most pressing questions to be answered.

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