Forrester Research Names NICE a Leader in Workforce Optimization (WFO)

The Forrester Wave™: Workforce Optimization Platforms, Q4 2021, the independent analysis of the top WFO providers by Forrester Research, states “NICE’s future-fit WFO platform is peppered with AI and analytics.”

The report notes that NICE “uses one of its crown jewels, the CXone (inContact) cloud contact center offering to augment its differentiation in the WFO space.”

Also noted in the report:

• ”NICE has invested in improving its offerings for omnichannel customer service, focusing on digital-first work.”
• “NICE's WFO suite has comprehensive functionality for end-to-end WFM — a key strength.”

Read more about why NICE is named a Leader in WFO platforms in Forrester Research’s industry report.