White Papers

Call Recording on the Record - Regulations in the Contact Center

Overview

To help comply with federal and state laws, regulations, and industry standards that directly affect their operations, this whitepaper is a comprehensive resource for contact centers. It covers all the most pertinent regulations for contact centers, including, PCI DSS, GDPR, MIFID II, HIPAA, etc. It includes practical tips that organizations can take to help avoid costly violations.