RPA is gaining the interest of enterprises. This Forrester Research report sheds some light on the capabilities of the RPA software as well as the current state and future direction of this technology, and provides key decision points when thinking about implementing RPA.
This report includes insights on:
- RPA addresses a backlog of tactical process enhancements- it does so quickly and with high accuracy.
- RPA is not replacing humans, but, in some cases, it actually leads to creation of higher-skilled positions.
- RPA is compatible with traditional BPM and DCM solutions, and complements them with quick automation wins.
- The RPA vendors approach to market: vendors which target the front or back office and focus on either product or services.