Shaping Customer Journeys in Real Time

​Using NICE Real-Time Personalization (NICE RTP), businesses can optimize customer experience by executing a consistent and relevant customer journey across channels. As a result, companies are able to realize better business performances: optimizing service to sell opportunities, improving customer support, and reducing operational costs. In this white paper, you’ll learn how a major U.S.-based travel company improved revenue and increased conversion rates using the NICE RTP solution.

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