Desktop Analytics and Cultural Change

​Managing Culture Change When Deploying Back Office Technologies: Eight Strategies Frustrated by inefficiencies in your back office, but aren’t sure what’s causing your issues? The time wasters that are easy to uncover and address in the contact center are far less visible in your back office. But with the right approach and the right tools, you can set reasonable productivity goals, reduce unplanned, non-productive time in your back office, introduce more accountability into your culture, and take your performance to the next level.​

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