Evidence keeping is the most basic organizational need for both business and compliance purposes. Indeed, all organizations need to store and show evidence of interactions in disputes or audits. Particularly in the current climate of regulatory focus on data storage, retention periods and deletion –– non-adherence could cost you millions in fines. However, with up to 200 regulatory revisions a day evidence keeping can be a daunting task.
The Compliance Center is the smarter way to manage your records. Powered by AIR & Engage, NICE’s market leading recording, it offers a single platform for all your IT contact center compliance needs.
Download the document here to see the benefits it could bring to your organization.