Operationalize employee engagement
With NICE Satmetrix, the core of the NICE voice of the customer platform, average analysis, reporting, and automated action alerts and workflows. Use the powerful tools in this game-changing customer experience management solution to quickly recover dissatisfied customers, provide effective real-time next-best-action guidance, reward employee performance, and fix broken processes.
NICE Satmetix helps you turn insights into employee engagement and action.
- Beautifully visualized role-specific insights grab attention, while configurable data restrictions to help focus on individual scope of responsibility.
- Get insights and actions front and center using flexible delivery options, from dashboards to push reports to two-way intergration with any business app
- Automate closed loop and follow up with flexible alerts, escalations, and workflows; include best-next-step guidance
- Set customer experience-related goals for each individual employee based on their specific responsibilities, skill set, performance, etc.
- Target coaching at specific employees and behaviors that will have the most impact on the overall customer experience.
- Improve operational processes and provide feedback for product/pricing issues.
NICE Satmetrix capability highlights
- Gathers structured and unstructured real-time feedback, enterprise-wide
- Omni-channel: SMS, email to web, SMS to web, IVR, online, third-party data import
- Configurable and visually intuitive dashboards based on role-specific templates
- Real-time, intelligent alerting capabilities for a robust closed loop; set alerts based on feedback, metrics, or trends
- Automated, configurable workflows to ease program management and ensure the right follow up
- NLP engine unlocks verbatim feedback; advanced analytics include sentiment analysis, root cause analysis, and hot topics
- Extensive range of out of the box reporting tools, along with customized reporting capabilities
- Global language capabilities for seamless world-wide operations
- Self-service system administration that gives you complete control of your whole program
- Integrated best-practice training and guidance so you can get it right, plus personal consulting and customer success resources