​​​​​​​​​​​​​​​​​​​​​​​Driving Organizational Action

Operationalize employee engagement

With NICE Satmetrix, the core of the NICE voice of the customer platform, average​ analysis, reporting, and automated action alerts and workflows. Use the powerful tools in this game-changing customer experience management solution to quickly recover dissatisfied customers, provide effective real-time next-best-action guidance, reward employee performance, and fix broken processes.

NICE Satmetix helps you turn insights into employee engagement and action.

  • Beautifully visualized role-specific insights grab attention, while configurable data restrictions to help focus on individual scope of responsibility.
  • Get insights and actions front and center using flexible delivery options, from dashboards to push reports to two-way intergration with any business app
  • Automate closed loop and follow up with flexible alerts, escalations, and workflows; include best-next-step guidance
  • Set customer experience-related goals for each individual employee based on their specific responsibilities, skill set, performance, etc.
  • Target coaching at specific employees and behaviors that will have the most impact on the overall customer experience.
  • Improve operational processes and provide feedback for product/pricing issues.

NICE Satmetrix capability highlights

  • Gathers structured and unstructured real-time feedback, enterprise-wide
  • Omni-channel: SMS, email to web, SMS to web, IVR, online, third-party data import
  • Configurable and visually intuitive dashboards based on role-specific templates
  • Real-time, intelligent alerting capabilities for a robust closed loop; set alerts based on feedback, metrics, or trends
  • Automated, configurable workflows to ease program management and ensure the right follow up
  • NLP engine unlocks verbatim feedback; advanced analytics include sentiment analysis, root cause analysis, and hot topics
  •  Extensive range of out of the box reporting tools, along with customized reporting capabilities
  • Global language capabilities for seamless world-wide operations
  • Self-service system administration that gives you complete control of your whole program
  • Integrated best-practice training and guidance so you can get it right, plus personal consulting and customer success resources

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