300 NICE support experts in mission-critical 24x7 global hubs have got your back
You've made a major technology investment and you have every reason to expect the highest system availability and performance. Anything less may mean lost business. When a problem is encountered you need answers fast – even if it's the middle of the night.
You Set the Service Level, We Deliver
We know that when it comes to support, one size doesn't fit all. That's why we offer flexible SLAs that let you choose the exact level of support you need. For mission-critical operations and business processes, for example, we offer stringent SLAs that provide the shortest response times and longest coverage hours.
We are obsessed with keeping our Customers happy. Our global support group comprises over 300 relentless Customer Support personnel strategically located around the world, so you always get the fastest possible response. An intelligent 24x7 Contact Center puts you in contact with the support expert most qualified to handle your request, regardless of your location.
Our Support services help you get maximum value from your NICE solution:
Consistent Customer experience with 24x7 availability option
High system availability
Fast resolution of critical incidents
Longer system life span and better serviceability
Flexible SLAs that fit your business and operational needs
Industry leading Customer satisfaction
Available When You Need Us
We make it easy for you to reach us in various ways. Our
Customer Support Portal lets you open and track online Service Requests, view recent Service Requests for the entire organization, create customizable quick links and more.
In addition, we offer 24x7 problem reporting, phone and remote support, remote diagnostics, and on-site hardware repair and replacement from any of our global hubs.
We provide product and maintenance releases with the latest software upgrades, patches and fixes to keep your system current with the latest NICE technology. These releases are delivered according to each Customer's specific software package. They can be easily and securely downloaded from the NICE Software Download Center.
NICE User Group Community
NICE also hosts the world's largest community of industry professionals. The NICE User Group (NUG) helps members optimize the value of NICE applications in their organizations through sharing of best practices. The group partners with NICE to provide an online environment for members to interact and share knowledge. NUG also works closely with leadership at NICE to influence product and service direction. To learn more about the NICE User Group (NUG), please visit www.niceusergroup