What Constitutes a Perfect Experience? NICE Breakfast Series Bridges the Gap across Generations of Employees and Customers


September 17, 2015

​Paramus, New Jersey, September 17, 2015 – NICE is helping organizations better manage their workforce and engage with customers in a marketplace that crosses generations, from millennials to baby boomers.

During a series of events taking place across the U.S. and Canada from September 22 to October 8, participants will learn how generational nuances affect their customer experience programs and what steps can be taken to address these challenges and ensure their future success.

Keynote speaker Curt Steinhorst, Generational Expert, The Center for Generational Kinetics, said: “The topic of generations has become a buzzword in today's workforce, but very few people understand exactly what they need to know in order to make actionable changes. We are going to spend our time together separating the myths from the facts in order to help you and your organization get in front of these challenging issues.”

“Organizations today must have the right tools in place to address cross-generational issues in the workplace, especially when it comes to engaging millennial employees and consumers. By bridging the gap between millennials and baby boomers, these organizations will truly be able to deliver a perfect experience,” said Tom Dziersk, President, NICE Americas. “NICE’s Customer Experience solutions are providing value to companies by identifying emerging trends and driving specific actions that lead to measurable results. ” 

The event will include sessions on:
  • Mobile Workforce Management 
  • Gamification and Employee Engagement
  • Real-Time Solutions
  • The Customer Journey of a Millennial

NICE experts will also demonstrate our broad portfolio of solutions, including: Employee Engagement Manager, Performance Management, Customer Journey Optimization, and Real-Time solutions.

To register for an event in your area and for more information, click here.

​​​September 22​The Omni King Edward Hotel​Toronto, ON
​September 23​Westin Waltham​Waltham, MA
​September 24​Disney Contemporary Resort​​​Orlando, FL
​October 6​Hotel Ivy​Minneapolis, MN
​October 7​Marriott Tempe at the Buttes​Tempe, AZ
​October 8​Omni Las Colinas​Irving, TX

About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.