Social Media and Emerging Channels Impact Customer Service Expectations, Trends to Be Discussed at NICE’s North America Executive Breakfast Series


August 30, 2011

Industry thought leaders to share best practices for impacting every customer interaction and achieving strategic business goals

RA’ANANA, ISRAEL,August 30, 2011, NICE Systems Ltd., today announced that it will be hosting a series of Executive Breakfasts in North America, aimed at providing an exclusive look into how trends in social media, emerging channels and heightened customer expectations are driving the impact organizations can make on every customer interaction.

In today’s multi-channel, social-network and analytics-driven world organizations need to respond in a personal, contextual and timely fashion that drives customer behavior and ultimately helps achieve corporate objectives. During the NICE Executive Breakfast sessions attendees will learn how to gain timely and relevant insights on customer intent for achieving strategic goals such as turning inbound interactions into revenue, improving customer experience and reducing churn.

Featured speakers include Bob Thompson, the CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of,. He is a popular keynote speaker, blogger and author of numerous reports, articles and papers. Mr. Thompson will be on hand at the Toronto, New York and Ohio sessions.

Bob Thompson commented, “This upcoming series will continue the great success of the first Executive Breakfast meetings that were held in the Spring. I look forward to discussing compelling topics and invite attendees to participate in an open debate with a panel of industry experts.”

The sessions in Newport and Phoenix will feature Brian Vellmure, a customer focused strategist and pioneer in the social CRM space and CEO of Initium LLC / Innovantag. Mr. Vellmure works with executive and senior management teams to create a competitive advantage by making sustainable and disruptive improvements in customer experience, acquisition and retention efforts. He is an accomplished business leader, management consultant, speaker, and syndicated blogger.

  • The locations and dates for the sessions are:
  • The Manulife Centre in Toronto on September 13;
  • The Four Seasons in New York on September 14;
  • The Franklin Conservatory in Columbus, Ohio on September 15.
  • The Balboa Bay Club & Resort in Newport, California on September 21;
  • The Ritz Carlton in Phoenix, Arizona on September 22.

For more information and to register, click here:

NICE Enterprise Offerings addresses the needs of customer-centric businesses with intent-based solutions. Driven by real-time, cross-channel analytics, NICE provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solutions are implemented by contact centers of all sizes, branches, trading floors and back offices.

About NICE Systems

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.



Einat Weiss

NICE Systems  

+1 (201) 549-1894



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This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F.  The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.