PARAMUS, New Jersey, June 18, 2013 – NICE Systems today announced that it is a Silver Sponsor of Forrester’s Forum for Customer Experience Professionals East. At the event, NICE will showcase its Voice of the Customer (VoC) solutions, including NICE Fizzback, and will present a session on how to effectively leverage VoC to get closer to your customers. The conference takes place June 25-26, 2013, at the New York Marriott Marquis in New York City.
“Our Voice of the Customer solutions address the main issue we are constantly discussing with our customers, namely how to capture customer information across multiple interaction channels and touch points and use that information to provide an exceptional customer experience in real time,” said Guy Yaniv, General Manager of NICE Customer Experience Management Solutions. “The NICE Fizzback solution has helped many leading organizations worldwide to better understand and act upon customer feedback in order to dramatically improve customer experience, loyalty and advocacy.”
At the event, NICE will also present a session on “Getting you Closer to Your Customers,” led by Adit Moskovitch, Director of Voice of the Customer Solutions, NICE. In this session, taking place June 26th at 12:30 p.m., Moskovitch will discuss how organizations can leverage a holistic VoC approach to align themselves with the customer’s needs and expectations, or “get closer to the customer.” Using NICE Fizzback, businesses can collect real-time customer feedback, promptly act on customer comments and issues, and drive enhancements and corrective action for continuous improvement across the enterprise.
Global customer experience leaders attending Forrester’s Forum for Customer Experience Professionals East can share with business professionals various initiatives around customer experience strategies and technologies. NICE will be demonstrating its solutions at booth 203 in the showcase.
For additional details about the event, click here.
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.www.nice.com.
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