NICE to Showcase its Contact Center Solutions at Moscow Customer Conference

NICE experts and customers, including DHL Russia, will help organizations understand how to utilize customer interaction insights in order to Own the Decisive Moment™

November 26, 2012

Moscow, Russia, November 26, 2012 – NICE Systems today announced it will present its advanced solutions for customer interaction management at its Moscow customer conference. The event will take place on November 30, 2012, at the Marriot Grand Hotel. It will bring together customers and NICE experts for in depth discussions on howto utilize customer interaction insights in order to Own the Decisive MomentTM.

Craig Pumfrey, Head of EMEA Marketing at NICE, will launch the discussions with a presentation that focuses on the “make or break” moment of every customer interaction – the Decisive Moment™. He will share best practices for coming best prepared for each interaction, shaping it as it happens in real time, and continuously improving future interactions. By doing so businesses can exceed customer expectations, garner loyalty, and increase revenues.

Joining Pumfrey, Elena Nagaitseva, Customer Service Training and Development Team Leader at DHL Express Russia, will share insights on how DHL is leveraging NICE’s Voice of the Customer solutions to improve customer interactions and enhance overall business operations. By soliciting customer feedback after every interaction, the organization has been able to provide targeted agent coaching in order to enhance customer service. DHL is now able to provide quicker and more efficient responses to customer issues.

“At DHL, our main goal is to ensure our customers’ success,” said Nagaitseva. “NICE is helping us take this mission to the next level. With the Voice of the Customer solution, we’ve been able to develop a deeper understanding of what our customers want and what we can do to address their needs directly and effectively.”

Solutions to be featured at the event include: Interaction Analytics, Voice of the Customer, Real-Time Authentication, and Contact Center Fraud Prevention. Participants will learn how these solutions can help bolster their businesses operations and will have the opportunity to network with peers and NICE subject matter experts.

To register for this event:

About NICE Systems

NICE is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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