RA’ANANA, ISRAEL, October 15, 2013 – NICE Systemswill showcase its NICE Fizzback Voice of the Customer (VoC) solution and share best practices on customer experience management at two upcoming trade shows.
IQPC Customer Experience Exchange North Americatakes place October 15-16, 2013, at the Trump National Doral in Miami, Florida. Senior NICE executives will partake in sessions to share insights into the design, development and delivery of their customer service strategies and solutions.
Customer Experience Management in Telecoms: North Americatakes place October 22-24, 2013 at the Omni Hotel in Atlanta, Georgia. At the event, Brian Powers, Solutions Account Director, NICE, will lead a session on using VoC to help create a seamless customer experience across multiple channels. This will include several case studies highlighting the successful use of the NICE Fizzback solution.
Infographic: Evolving Customer Engagement
Infographic: The Value of Voice of the Customer
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
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