Paramus, New Jersey, March 25, 2013 – NICE Systems today announced that it will host a local customer briefing on the essential tools necessary for organizations to keep fraudsters out of their contact centers. This half-day forum, taking place on April 4, 2013, will bring together NICE experts and industry authorities, and enable peer-to-peer information sharing.
The event will help attendees identify fraud strategies that affect a range of industries -- banking, telecommunications and insurance -- and share best practices for preventing fraud and securing the contact center, while reducing handling time and ensuring a positive customer experience.
“Fraud in the contact center is on the rise. As businesses are better protecting their online channel, fraudsters are actively targeting the weakest link in the chain – the human being,” said keynote presenter Shirley Inscoe, Senior Analyst at the Aite Group. “Aite Group interviews with leading North American financial institutions found that 65 percent are either piloting advanced fraud prevention technology in the contact center today or plan to do so within the next one to two years."
The knowledge-sharing sessions will also provide a peek into NICE’s Contact Center Fraud Prevention and Real-Time Authentication solutions.
“Enterprises must equip themselves with the tools and best practices for preventing fraud-related losses,” said Barak Eilam, President of NICE Americas. “Our extensive experience in the contact center combined with NICE Actimize’s fraud management expertise puts us in a great position to help organizations prevent fraud without creating service hurdles or compromising customer experience.”
For more detailed information, click here. To register for the event, click here.
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.www.nice.com.
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