NICE to Galvanize the Customer Experience Revolution at Interactions South Africa 2018

This year’s event will inspire and motivate attendees with the latest innovation and best practices to enable domain leadership in an experience-driven market

September 10th, 2018

​London, September 10, 2018 – NICE announced today, that it will be hosting its annual customer conference, Interactions South Africa, on September 13 at The Capital On the Park in Johannesburg to drive the customer experience revolution in the region. This year's event will focus on innovating the customer experience, with a variety of industry experts on hand to provide insight on the latest trends and share best practices on how to deliver outstanding customer experience.

NICE EMEA President, John O'Hara will deliver the keynote address, discussing NICE's strategic direction and the move to the cloud. Other speakers will include compliance expert, Adam Snukal, who will deliver a presentation on regulation trends, what businesses need to ensure compliance with the new POPIA (Protection of Personal Information Act) and the opportunities it presents for improving the customer experience.

Attendees to Interactions South Africa will have the opportunity to become familiar with NICE Satmetrix, the Voice of the Customer (VoC) pioneer and inventor of the Net Promoter Score (NPS®) methodology, and see tangible business results gained by customers.

Importantly, the Interactions South Africa 2018 agenda will include an introduction to NEVA or NICE Employee Virtual Attendant, the world's first personal virtual assistant for employees. The event will also feature a customer panel discussion on how organisations can immerse themselves in ground-breaking analytics designed to turn customer interactions into actionable results.  

This year's event will include a thought-provoking presentation by Johannesburg-based IT services company and Interactions South Africa's platinum sponsors, Dimension Data on its journey in the quest for the new customer metric.

John O'Hara, President NICE EMEA
"We are thrilled to bring back NICE Interactions to South Africa for a third year running. This year's event promises to be bigger and better than ever as we plan to connect attendees to the latest innovation and ideas to drive unparalleled customer experiences, as well as secrets of success from the NICE experts and other industry leaders. We are confident that this event will spark a new wave of transformation and innovation in customer service delivered in South Africa."

To register for the event, please click here. To keep u​p to date with the latest news regarding Interactions South Africa, follow NICE on Twitter @NICELtd and via the hashtag #nicei2018SA.

About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.