NICE to Focus on Reinventing Customer Service at Interactions South Africa 2017

Innovation, inspiration and interactions will be explored as the main topics at this year’s event

August 30th, 2017
London, August 30, 2017NICE today announced that it will be hosting its annual customer conference, Interactions South Africa, on September 13 at Summer Place in Johannesburg. This year's program will focus on "reinventing customer service," with a variety of industry experts on hand to share the latest trends and best practices on how to deliver an outstanding customer experience while improving business results.

NICE EMEA President John O'Hara will keynote the opening address, and Johannesburg-based IT services company Dimension Data will deliver a session on insights from its 2017 Global Customer Experience Benchmarking report. Telesure will take the stage to discuss empowering employees with tools that provide insight into their performance; financial services provider Nimble Group will be talking about how it improved agent performance with effective analytics; and Merchants (a Dimension Data company) will discuss the challenges around transforming contact centers into value centers.

Other NICE experts will also be on hand in the Solutions Showcase to demonstrate NICE's extensive portfolio of customer experience solutions and provide insights into how organizations can optimize these solutions in order to improve business performance.

John O'Hara, President NICE EMEA
"We are delighted to bring NICE Interactions back to South Africa and look forward to another hugely successful event. The team is looking forward to spending time with customers, partners and industry leaders, and discussing the latest developments in the industry."

Interactions South Africa will include a range of sessions, as well as the Solutions Showcase where NICE's latest innovations will be on display. NICE experts will be on hand to demonstrate the rich range of solutions, including Next Generation Quality Management, Nexidia Analytics, Robotic Process Automation, Real-Time Authentication, Workforce Management and Back Office Workforce Optimization.

To register for the event, please click here. To keep up to date with the latest news regarding Interactions South Africa, follow NICE on Twitter @NICELtd and via the hashtag #nicei2017SA.

About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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