NICE Wins 2017 CONAREC Awards in Four Categories

NICE was ranked by customers as providing the best solutions for omnichannel recording, innovative analytics, end-to-end workforce optimization and robust performance management

September 12th, 2017

Hoboken, N.J., September 12, 2017 – NICE today announced that it has won CONAREC Awards in four separate categories: Digital Recording with Analytical Intelligence, Performance Management, Digital Recording Systems, and Workforce Management (WFM). The awards were formally given out at a ceremony at the Transamerica Hotel in São Paulo, Brazil, on 11 September 2017, during the opening of the annual National Congress of Company-Customer Relations, CONAREC 2017.

CONAREC is the largest regional event dedicated to customer relationship and experience management (CRM and CEM), drawing thousands of executives from major global and local organizations. The CONAREC Awards are unique in that they are judged by major contact centers and technology buyers in Brazil that use the nominated solutions in their respective businesses.

Roberto Meir, CEO of Grupo Padrão and responsible for the CONAREC Awards program, commented: "The CONAREC Awards are based on an exclusive study, 'Brazilian Panorama of the Customer Relations Sector,' which takes a unique approach to evaluating companies in the customer relationship sector from the perception and experience of the users of the products and services themselves. So, congratulations to NICE for winning four awards this year."

NICE was selected as a winner for delivering leading solutions that generate strategic insights from customer interactions and employee behavior. These include solutions integrating omnichannel recording and innovative analytics such as: the agent-based, end-to-end NICE Adaptive WFO; NICE EVOLVE, a comprehensive cloud-based WFO package; and NICE's robust front- and back-office performance management solution.

NICE will present those and other solutions, organized under four separate headings, during CONAREC 2017 at a thematic exhibition booth on September 12-13:

  • Quality Transformation (Quality, Nexidia Analytics, Voice of the Customer)
  • Automation for the People (Advanced Process Automation)
  • Back Office (how NICE brings visibility and efficiency to back office operations)
  • Customer Experience in Self-Service and IVR (IVR Optimization, Authentication)

NICE will also present a customer success case on September 12, at 3:15 pm. Together with Renato Bufalo, Director of CSU Contact, NICE will discuss how its solutions are helping CSU ­­­­­­­­­­­­­­­­­­­­­achieve tangible results in their daily business operations.

Luiz Camargo, General Manager for NICE Brazil and the Southern Cone:

"We are very pleased to receive the awards, repeating and expanding upon our 2016 achievement in winning CONAREC Awards for our WFO and recording platforms. The organizations using our advanced solutions, as recognized in the awards process, have enjoyed efficiency gains, financial savings, improved customer experience, and better decision-making as a result of using automation and analytics. This is because NICE understands that metrics are only as good as the way in which they are leveraged in the service of your business goals. Maximizing data capture, providing deep-dive analytics and ensuring actionability across all aspects of workforce performance is our formula for reinventing customer service for the benefit of our clients."

About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

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