NICE Presents ‘Experiences Persona-lized’ Roadshow in Six North American Cities

Customer service expert Shep Hyken will lead the discussion on how to use personas and analytics to create lasting experiences for your workforce, customers and organization

September 15th, 2016

Paramus, New Jersey, September 15, 2016 – NICE (Nasdaq: NICE) today announced that it will host a series of events aimed at helping contact centers utilize technology to drive personalized experiences – for workforces, customers, and organizations. The roadshow kicks off in Toronto, Canada on September 20, followed by stops in five U.S. cities.

Customer Service Expert Shep Hyken will keynote the sessions, sharing his insights on what it means to create lasting, personalized experiences that have an impact on individuals and operations across the enterprise. He will also present tangible actions that attendees can implement back at their organizations to create an immediate impact.

The event series, called “Experiences Persona-lized,” is built around the following tenets:

  • Workforce – Learn how to increase employee satisfaction and retention by providing the right personalized training and guidance to your employees based on their strengths, habits, and preferences.
  • Customers – Improving the customer experience starts with building on insights such as who your customers are. Discover how personalizing the customer experience greatly impacts your business.
  • Organization – Discover how cloud-based technology provides organizations big and small the elasticity to meet specific, year-round operational needs and maximize efficiency while minimizing IT investment.

For more information and to register for the event nearest you, click here.

  • Toronto, Canada - Sept 20 - 8:30am - 12pm
  • New York City, NY - Sept 21 - 3pm - 6pm
  • Atlanta, GA - Sept 22 - 8:30am - 12pm
  • Salt Lake City, UT - Oct 13 - 8:30am - 12pm
  • Minneapolis, MN - Oct 17 - 8:30am - 12pm
  • Columbus, OH - Oct 18 - 8:30am - 12pm

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Corporate Media Contact
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