Ra’anana, Israel, June 10, 2013 – NICE Systems today announced that it will host the Voice of the Customer (VoC) Forum on June 11, 2013, at the London Stock Exchange, UK. The one-day event will provide attendees with insights into how they can take advantage of the latest VoC and real-time interaction analytics solutions to get closer to their customers.
“Getting ‘closer to your customers’ is about becoming more customer-centric in your business approach,” said Benny Einhorn, President of NICE EMEA and Chief Marketing Officer. “Our solutions enable organizations to do so by analyzing customer interactions across channels and touch points. Companies can listen to what customers are saying and act to meet customer needs right now. In fact, recent research from NICE indicates that organizations that collect VoC feedback through at least three channels have 22 percent higher customer advocacy scores.”
Participants will learn additional strategies for business success from Sir Clive Woodward OBE, former Director of Sport for Team GB rugby. He will discuss how he masterminded England’s victory in the 2003 Rugby World Cup through planning, attention to detail, and adaptation. This recipe for success in sports can easily translate into business achievements.
Following the keynote, representatives from TalkTalk, Sprint, and Capital One will provide their insights into how the NICE VoC solution is being used today. Through a series of presentations and roundtable debates, attendees will learn how these companies are using NICE’s solutions to derive and act on meaningful customer insight, improve customer satisfaction, and ultimately deliver an exceptional customer experience.
- TalkTalk’s Ann Reid, Head of Quality Compliance, Policy and Monitoring, will present a session on how TalkTalk is using the NICE Fizzback solution to improve customer experience by simply asking “How was it for you?”
- Jason Pointelin, Manager of Analytics and PM Systems at Sprint, will address how the company is aiming to improve customer advocacy by delivering a personalized service experience.
- Emma Wardle, Head of Customer Experience at Capital One UK, will lead a talk about how Capital One is making the lives of its customers better by leveraging Voice of the Customer solutions.
The Forum will also provide a unique opportunity for participants to discuss best practices with peers and NICE experts.
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
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