Hoboken, N.J., November 22, 2016 – NICE today announced that its omni-channel recording platform, NICE Engage 6.5, has successfully passed a stringent security review test for HIPAA (Health Insurance Portability and Accountability Act) led by TRUSTWAVE, a leading security consulting company. The NICE solution was found in compliance with all HIPAA regulation requirements.
NICE recognizes that a large portion of its healthcare customers must meet strict HIPAA regulatory requirements, as cyber criminals are increasingly targeting such organizations. The Engage Platform provides a lower risk for these organizations by offering multiple layers of security, from encryption and data storage protocols to the system’s architecture and even down to the level of specific documentation.
NICE Engage is the market’s most advanced omni-channel recording platform, helping organizations better understand the context of customer interactions across multiple channels. By adapting quality management and analytics tools for interactions such as calls, chat, video, email, and social media, NICE Engage provides organizations the ability to simultaneously improve the customer experience and expand compliance practices. In addition to providing a single, highly scalable platform for all channels, NICE Engage further reduces total cost of ownership and improves efficiency.
“Our customers in this segment can enjoy an unprecedented set of capabilities to improve customer experience and efficiency, with the confidence that they will be compliant with current and future regulations and requirements set forth by HIPAA,” said Miki Migdal, President, NICE Enterprise Product Group.
NICE is the worldwide leading provider of both cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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