Hoboken, N.J., November 9, 2017 – NICE today announced its latest webinar series, which is helping organizations significantly differentiate their customer service by acting smarter and responding faster, using the
CXone cloud customer experience platform.
Involving participants from across the globe, the webinar series that runs until the end of 2017 offers a variety of sessions to help organizations develop best practices for delivering the optimal customer experience in today's experience economy. This is underpinned by their ability to meet and exceed employee and customer expectations, and to dynamically adapt to their changing needs.
Additionally, the webinars will cover a range of customer experience topics, including Robotic Automation, Analytics and Workforce Management, designed to provide insight into how to optimize business processes and employee engagement in order to drive optimal performance and superior customer service.
Highlights of the webinar series include:
- "Empowering organizations to create exceptional customer experiences with NICE inContact CXone" - Ian Jacobs, Principal Analyst, Application Development & Delivery Professionals, Forrester Research & Aviad Abiri, Vice President, Portfolio Marketing & Enablement, NICE
- "When Agents and Supervisors Collaborate in the Cloud" Lauren Maschio, Solution Marketing Manager, NICE and Amir Cohen, Product Marketing Manager, NICE
- "Bringing Robotic Intelligence to Business Process Complexity" with Omer Fuchs, Head of Business Development & Strategy, NICE Advanced Process Automation and Andrew Anderson, CEO of Celaton
- "Applied Analytics and the Modern Customer Experience" with Paul Stockford, Chief Analyst, Saddletree Research, Larry Skowronek, Vice President of Product Management and Marketing
For more information and to register for the webinars, click here. To view the CXone webinars on demand,
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Corporate Media Contact
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