It’s Time to Re-Invent Customer Service. NICE Global Webinar Series Presents Expert Insights on How to Achieve This


January 12th, 2017

Hoboken, N.J., January 12, 2017 – NICE is helping organizations reinvent customer service during an upcoming webinar series that begins January 19. Open to participants across the globe, the webinars will focus on how analytics and automation solutions can be used to impact customers, employees, and omni-channel touch points in order to drive significant improvements across the customer service industry. Sessions will be led by industry experts, customers, as well as leading analysts from Forrester, Opus, and Saddletree.

Highlights of the webinar series include:

  • “How Workforce Management Drives A Competitive Advantage”, presented by Christopher Chute, Research Vice President, Global SMB Cloud and Mobility Practice, IDC Research
  • “Transforming IVR: From Pain to Prosperity”, presented by Art Schoeller, VP and Principal Analyst, Forrester Research”
  • “A View Into EE’s Automation Best Practices – Case Study”, presented by David Orton, Technical Manager, BT (formerly EE) & Karen Inbar, Advanced Process Automations Marketing Manager, NICE

The series runs from January 19 to March 30. For more information and to register for the webinars, click here.

About NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Corporate Media Contact
Erik Snider, +1 551 256 5274,

Marty Cohen, +1 551 256-5354,, ET
Yisca Erez +972 9 775 3798,, CET

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