Interactions Paris 2017 to Focus on Reinventing Customer Service

NICE’s annual conference will focus on the latest trends and tools for delivering great customer service, including analytics, robotic automation, and employee engagement

October 24th, 2017

Hoboken, N.J., October 24, 2017NICE today announced that it will be hosting its annual conference, Interactions Paris, on November 14, 2017 at Pavillon Dauphine. The event will bring together NICE customers, partners, industry leaders, and customer services professionals to discuss how to enhance operational performance and best practices for successful customer experience programs, with a strong focus on analytics and robotics.

Interactions Paris will include three exciting tracks where attendees can learn about transforming the customer experience using analytics and Voice of the Customer insights, driving operational excellence with process automation, and delivering superior customer service through employee engagement. Representatives from NICE inContact will also talk about the market's No. 1 contact center cloud platform.

This year's guest speaker will be former boxing world champion, Jean-Marc Mormeck. Mormeck won the light heavyweight world title six times and is the interdepartmental delegate for equal opportunities for French citizens living overseas.

John O'Hara, President NICE EMEA:

"It's really exciting to be taking Interactions back to Paris. We are seeing a lot of traction in the French market and we are really looking forward to spending time with customers and other attendees, sharing in the wealth of experience and expertise that abounds in that market. The team has put together a great full-day agenda of activities that is sure to excite and inspire"

NICE's latest innovations will be on display in the Showcase Area, and solution experts will be available to demonstrate the company's rich range of solutions, including Next Generation Quality Management, Nexidia Analytics, Robotic Process Automation, Real-Time Authentication, Workforce Management, Voice of the Customer, and the market's No. 1 cloud customer experience platform, CXone.

To register for the event, please click here. To keep up to date with the latest news regarding Interactions Paris, follow NICE on Twitter @NICELtd and via the hashtag #nicei2017paris.

About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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