How to Deliver Smarter, Faster Customer Service: NICE Global Webinar Series to Discuss the Best Tools and Technology for Achieving This

NICE is helping organizations deliver smarter, faster customer service during a webinar series beginning this month.

July 24th, 2017
​Hoboken, N.J., July 24, 2017 – NICE is helping organizations deliver smarter, faster customer service during a webinar series beginning this month. ​

Open to participants across the globe, the sessions will focus on how organizations can glean insights into their customers through their o​mnichann​​el journeys. They will learn how to use powerful and accurate analytics to drive action that will improve the customer experience and exceed customer expectations. Leading industry experts, customers, and analysts from Forrester Research and Everest Group will take center stage in these discussions.

​Highlights of the webinar series include:

  • "​​Delivering Next-Gen Customer Services," presented by Joana van den Brink-Quintanilha, Principal Analyst, Customer Experience, Forrester Research
  • ​"The Key to Employee Engagement – Chatbots," presented by Ian Jacobs, Principal Analyst, Application Development & Delivery Professionals, Forrester
  • ​"Robotic Process Automation (RPA) Evolution," presented by Sarah Burnett, Vice President, Everest Group

For more information and to register for the webinars ​​​​​​​​​click here.

About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions

Corporate Media Contact

Ilana Hart, +972 9 775 3818,


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