How to Ace Customer Service in an Omnichannel Era: NICE Global Webinar Series to Share Best Practices from Industry’s Leading Experts


April 12th, 2017

Hoboken, N.J., April 12, 2017 – NICE is helping organizations reinvent customer service during an upcoming webinar series that begins April 13. Open to participants across the globe, the webinars will focus on how to ace customer service in an omnichannel environment by focusing on improving efficiency and personalization.

Sessions will revolve around how analytics and automation solutions can be used to engage employees and customers in order to drive business value, both for large enterprises and small and mid-sized businesses. Leading industry experts, customers, and analysts from Saddletree Research, Ventana Research, and Frost & Sullivan will take center stage in these discussions.

Highlights of the webinar series include:

  • “Adoption of WFO Solutions within Public Clouds,” presented by Paul Stockford, Chief Analyst, Saddletree Research
  • “Rethinking Analytics: Boosting the Value of your Analytics Program,” presented by Richard Snow, VP & Research Director, Ventana Research
  • “Will Robots Take Over the Contact Center (Again)?” presented by Melanie Turek, Vice President, Research, Frost & Sullivan and Karen Inbar, Solutions Marketing Manager, NICE

The series runs from April 13 to June 28. For more information and to register for the webinars, click here.

About NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Corporate Media Contact
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Yisca Erez +972 9 775 3798,, CET

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